Contact and Bookings

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Essential Booking Information

We welcome you to our property and endeavour to provide the best accommodation and facilities for you to have a wonderful stay. The following information is an agreement between the Owners and Guests to ensure this.

When you arrive
Check-in time is 2pm, check-out time is 10am, unless arranged otherwise prior to your stay.

What is yours to use during your stay?
Guests of Pearl River House have private use of the lawn below the main house. Parking for the House is on the lawn at the main entrance. During winter you will have to use the lower bitumen carpark due to water on the top lawn.
Guests of River Valley Villa have full use of the car park below the Villa and the lawned area to the side of the Villa. There is one parking space at the front entrance gate.
Guests of both House and Villa have equal shared access to the paddocks that run down to the river and the kayaks there for complimentary guest use. lease be considerate of your neighbours who may also wish to use the kayaks.

Use of Facilities
Smoking is not permitted inside the House or Villa.
If you shift any furniture, please return it to its original position before you leave.
Please ensure all dishes are washed and put away, and your rubbish is taken out to the bins
Please clean the BBQ when you have finished with it.
Charges may be deducted from bond for excessive cleaning (including if caused by a dog) or if a large amount of furniture needs to be returned to its place.

Bond
We ask for a $200 full refundable bond to be paid together with your final balance payment which is due 7 days before you stay. Your bond will be returned within a few days of your departure provided the above conditions have been met and nothing in the house or grounds is broken, damaged or missing.

Unacceptable Behaviour
We reserve the right to evict guests because of unruly, illegal or offensive behaviour.
Please consider guests at the nearby property and respect our accommodation. Please keep noise levels down after 10pm at night, including amplified music. This is an Augusta-Margaret River Shire regulation.

Your Personal Property
Please look after your personal property. While we will do our best to return lost property, any loss is not the responsibility of the owner or staff.

Dogs
Your family’s best friend is more than welcome on our property provided your dogs are supervised responsibly. Please note there are no enclosed yards to contain your dogs, only the deck areas. Please respect the privacy of nearby accommodation by not letting your dog wander next door. Your neighbours may also have a dog so all visiting pets must be well socialised! We are fortunate to have kangaroos passing through our paddocks. The kangaroos are not domesticated so please admire from a distance! Please ensure dogs do not chase the kangaroos for the safety of all animals. Dogs are not allowed on beds or furniture under any circumstances.

Key Collection
Keys will be made available upon arrival at our accommodation.  The details will be on your final Booking Confirmation document from us.

Number of Guests
Please let us know if you have any changes in the number of people staying at the property prior to commencing your stay.

Cancellation Policy
Should you need to cancel your stay by providing less than 7 days notice prior to your arrival date, only 50% of your tariff paid is refundable. Cancellations notified more than 7 days out from your stay attract a 1 night tariff cancellation fee.

Booking Confirmation
Your booking will be confirmed when we receive 50% of the tariff due as the deposit. For example, if you are staying 6 nights, we require the amount for 3 nights to be paid as a deposit to confirm your booking. The balance of tariff due, together with the fully–refundable $200 bond, is due 7 days before your stay. This document acts as a receipt and contains the full details of your booking and payments, plus map, directions and useful information.